by Dale Crosby | Sep 17, 2015 | Featured Articles, Practice Management
Over recent years, the impact of technology has added a new dimension and a new landscape for accounting firms in developed countries. The so-called ‘Digital Disruption’ is really changing the way clients value the services provided by their accountants and the way...
by Dale Crosby | Aug 27, 2015 | Featured Articles, Practice Management
When asked what makes their firm different to other firms, most accountants and advisors will highlight their firm’s responsiveness to client needs and issues. However, independent surveys of clients show that clients often don’t get the level of proactive service...
by Dale Crosby | Aug 7, 2015 | Featured Articles, Practice Management
Time stands still for no-one, especially administrative professionals. Just like other roles in accounting and advisory firms, the administrator’s role is changing rapidly as firms move from a predominantly compliance focus to a stronger emphasis on advice to clients....
by Dale Crosby | Jul 16, 2015 | Featured Articles, Practice Management
There’s no doubt that more and more prospective clients of accounting firms are seeking information online as part of the process of choosing their accountant and advisor. Whilst referrals still remain the dominant source of new clients for most firms, an increasing...
by Dale Crosby | May 14, 2015 | Featured Articles, Latest News, Practice Management
It’s still common for partners and managers of accounting firms to complain that their clients control the relationship – from the calling in of work to the paying of outstanding bills. Of course, many clients do the right thing, but how do you deal with clients that...