by Ed Chan | Jun 20, 2023 | Practice Management, Workflow Management
Capacity planning refers to managing your staff efficiently and setting up an ideal team structure. Have you ever used a Capacity Planner before to work out what capacity you need or the number of staff you need in your firm? In my experience, developing and working... by Ed Chan | Jun 2, 2023 | Practice Management
How much of a raise or bonus are you giving your employees? ~ One of the questions I get asked from the practice owners I dealt with. From experience, it is much better to tie remuneration to performance. I prefer to pay a bonus based on an “increase in the pie”... by Ed Chan | Apr 28, 2023 | Practice Management, Team Leadership
As practice owners, you may occasionally come across a situation where an employee makes a mistake that results in a penalty for the client. While it can be tempting to write this off as a cost of doing business, there are a few things you can do to minimize the... by Ed Chan | Apr 8, 2023 | Business Services, Client Management, Practice Management
You do not build a business; you build people and then the people build the business. I know that as practice owners, you have experienced the pain that comes along with growing firm. From finding and keeping great people to building consistent processes for serving... 
by Ed Chan | Mar 13, 2023 | Business Services, Client Management, Uncategorised
“You don’t want a really high-cost person doing very low-level work and charging that to the client. You shouldn’t pass on your own efficiencies to the client. You should be delivering. You should be managing your business very efficiently so that... 
