In accounting, technical knowledge and analytical skills are critical. However, communication skills are equally significant. Communication is the backbone of any successful relationship. Effective communication goes beyond merely conveying numbers; it builds trust,...
Client Management
All aspects of managing client relationships including systems and communication
Tax organisations urged to better safeguard client information
by Karen McDonald | Feb 7, 2022 | Client Management, Financial Services, Technology
The ATO is urging tax professionals to be more vigilant when it comes to protecting client information, both on and offline. Research by tech firm Tenable indicates that cybersecurity incidents increased during 2021. According to their findings, over 40 billion...
Auditing the Auditors – What’s ASIC trying to achieve?
by Steven Watson | Dec 17, 2021 | Client Management, Workflow Management
In recent years, ASIC has consistently expressed concern about the quality of corporate auditing in Australia, with the Commissioner calling on audit firms to “continue to evaluate the effectiveness of their current initiatives to improve audit quality.” ASIC is...
Adapting to the change that is here now
by Brad Geelan | Nov 13, 2021 | Client Management, Practice Management
Why sustainable change is the only way forward Intro We do a lot of predicting here at Business Fitness, and these days the only thing we can be certain of predicting correctly is that everything will always be changing. The tools you use will change constantly, your...
Where do you do your best work? (And why is that so?)
by Rob Pillans | Sep 21, 2021 | Business Services, Client Management, Featured Articles, Financial Services
Have you ever stopped to ponder this question? Two things have prompted me to do so: The obvious impact of COVID which has found people working in different physical spaces to where they might normally work; and Renovations at home mean I am temporarily out of my much...
Bang for buck process automation for accounting practices: 3 business processes you can automate with little effort and big returns
by Stan Corner | Sep 15, 2021 | Business Services, Client Management, Featured Articles, Financial Services
When was the last time you stepped back and critically reviewed your key business processes? Is your current way of working still the best way for your team and your clients? With client needs, and team capabilities constantly changing, we recommend you pause and...
Ransomware – Are you the Next Target?
by Karen McDonald | Sep 7, 2021 | Business Services, Client Management, Featured Articles, Financial Services
In 2021, many Australians fell victim to ransomware attacks and the accounting industry was in the top three industry sectors to notify data breaches. The Office of the Australian Information Commissioner (OAIC) reported an increase of 24% in ransomware incidents from...