State of Social Annual report 2019 – 10 Top Line Facts for the Accountant

Based on the responses of over 1800 businesses in the new State of Social Report 2019, paid for social media advertising is shown to be gaining traction with almost a quarter of respondents seeing it as very effective and a third saying it is effective. Almost, two thirds (65%) are planning to increase their social media advertising budget in 2019.

Accountants, often dismiss social media as something to do when there is room in the budget. However, if these insights are anything to go by, it can represent a cost-effective way of brand building, of finding new opportunities and increasing visibility as part of an overall marketing strategy.

Here are 10 top line facts for accountants taken from the report:

1. Social media is a key part of marketing strategies

Social media marketing has been around for many years now, and the majority of marketers see it as an important part of their overall strategy. Fifty-eight percent of marketers say social media is “Very important”, with 30 percent saying it’s “Somewhat important”.

2. Facebook and Twitter are the most widely used social media platforms

Facebook is the most widely used channel for business use and 93 per cent of those who took part in the study said they were using it. This reflects a slight fall from 2018, when 96 per cent who took part in the same survey said they use Facebook.

Twitter follows closely behind with 84 per cent. Instagram is in third position with 80 per cent, and 70 per cent of businesses use LinkedIn. Instagram is gaining traction and has increased its usage in the survey from 70 per cent in 2018 to 80 per cent in 2019. LinkedIn remains constant with 70 per cent across the two years. Interestingly, WhatsApp is now being used by 14.5 per cent of businesses.

3. Facebook is the most popular platform to post business content on

Facebook remains the most popular channel for businesses to share video content (81 percent), with YouTube in second (62 percent), and Instagram third (57 percent). LinkedIn is fifth (32 percent), and could be a channel to watch in 2019, with early data showing that videos on LinkedIn are being shared 20+ times more than any other content

4. More and more brands are turning to video content.

Facebook still leads the way. Video content in gaining in popularity with this year’s findings showing that just 14.5 percent of businesses don’t publish any video compared with 25 per cent in 2018. More than one-third (36 percent) publish video content monthly, with around one quarter (24 percent) publishing video content weekly.

5. Image and video lead the way as most important aspect of content

Over a third of businesses consider that image/video is the most important aspect when creating and publishing a piece of content and this is followed closely by 34 per cent who consider narrative to be the most important. Call to action came in next with 21 per cent feeling that this is the most important feature.

6. Lack of time is holding businesses back from creating more video content

A lack of time is the most important reason given for not creating more video content with 66 per cent citing this as their number one. 41 per cent say they have no budget and 23 per cent say they are not sure what to create.

7. Half of businesses don’t have a documented social media strategy

There is almost a 50/50 split with 50.0 per cent saying that they don’t have a documented social media strategy and 49.1 per cent that say they do.

8. Businesses are uncertain how to measure social media’s effectiveness

Social media’s effectiveness as a marketing channel has long been debated, and the survey found that, though social media is key to marketing strategy, 19 percent of marketers are still uncertain how to measure its effectiveness.

9. Likes shares and comments are considered most popular form of meaningful engagement

Over 66 per cent of respondents consider that receiving likes, shares and comments equals meaningful engagement when measuring the performance of content on social while 59 per cent consider interaction with the brand as their definition of engaging with the content.

10. Engagement is the number one way of measuring ROI of social media advertising

Engagement is used to measure the ROI of social media advertising by over 60 per cent of the companies that took part in the survey while traffic follows closely behind. 48 per cent cited leads as the key measure with 43 per cent choosing sales. This appears to be a continuation of a trend that was first seen in 2017 with social media becoming more about engagement than driving traffic or making direct sales.

Conclusion

This report provides some interesting insights into those platforms that are being used effectively for social media campaigns in the business environment. With privacy emerging as one of the key priorities for 2019, one-to-one messaging is set to increase in popularity.

Accountants that want to deliver more personalised content have the option to use mass social media platforms such as WhatsApp and Messenger or they can use tailored communication platforms such as OneApp that have been designed specifically to connect accountants and clients digitally on their smartphones and tablets.

 

No two providers are the same and MyFirmsApp is the only company to offer 24-hour on-going support, backed by the wealth of experience that comes from running the largest global customer App platform in the world for accountants in practice.  

Mike Page | Head of Product Management and Customer Experience | MyFirmsApp

Mike Page

Head of Product Management and Customer Experience Strategy at MyFirmsApp
A qualified accountant who has worked in practice and spent more than 15 years in the software industry. Mike is passionate about delivering solutions that provide value to customers and he has a successful track record of delivering flagship software and services for the likes of Sage, Iris and Advanced. Mike and his team are responsible for our product direction and dedicated to developing a first class customer experience.
Mike Page

Knowledge Partners - Technology

About Author

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Mike Page

A qualified accountant who has worked in practice and spent more than 15 years in the software industry. Mike is passionate about delivering solutions that provide value to customers and he has a successful track record of delivering flagship software and services for the likes of Sage, Iris and Advanced. Mike and his team are responsible for our product direction and dedicated to developing a first class customer experience.