Before engaging your clients with new services, there are two crucial steps you can’t miss.
Now more than ever, clients are looking to you as their trusted advisors to support them through challenging times. Rather than simply calling on you for compliance lodgments, clients are turning to their accountants for ongoing advice.
This is no bad thing—after all, this presents a unique opportunity to add even more value to your clients in the form of new services. But that doesn’t mean scoping, pricing and delivering these services is a walk in the park.
Be it cash-flow forecasting assistance, tech & systems advice, management reporting and more, there are a number of important steps to cover before you can provide these additional services! Including:
- Providing internal training and education
- Determining what your service offering consists of
- Marketing these new services
- Getting paid for providing them
Also, before you get started on this services for a client, you’ll need to:
- Arrange a scoping session
- Create a letter of engagement
To provide advisory and cash-flow services can be daunting if it’s not something you have done a lot of before, and once engaged it’s important you do this right.
Now is the time to implement change, and we’re here to help. Start by downloading this playbook co-written by Practice Ignition & Float App.