by Thea Foster | Oct 22, 2015 | Featured Articles, Practice Management
Introduction I have been writing on the above topic and hit the accountants’ response of lack of time. So I was asked to summarise what I propose in some form of checklist. Great accountants’ tool, checklists. A Stocktake on Manners Apart from self-observation, it...
by Thea Foster | Sep 17, 2015 | Featured Articles, Practice Management
Introduction Minor disagreements happen and can be most annoying, plus they divert attention from other matters. Here we are not talking about major issues such as bullying. Rather, the issues involved may include people who are rarely at their desk, so you get...
by Thea Foster | Aug 10, 2015 | Featured Articles, Practice Management
Introduction In your Office Manual there will be a Dress/Attire Policy for the firm, covering the style of clothes it is expected the employees will follow. It explains the need to project a professional image, within the office, plus when outside the office and...
by Thea Foster | Jul 15, 2015 | Featured Articles, Practice Management
Introduction Do you find some people in your office interrupt you with a lack of courtesy and at inconvenient times? Have people been taught when to and when not, to interrupt? In days gone by, young people were less likely to interrupt, I guess because they had been...
by Thea Foster | Jun 3, 2015 | Featured Articles, Latest News, Practice Management
Introduction Few new employees have the skill to select the appropriate way to speak with clients. It is developed over time, through trial and error and hopefully through internal training and coaching. Watch the Tone Used Imagine this, a client has not responded to...
